Refund and cancellation policy
Last updated: November 4, 2026
This policy is part of our Terms of Service. Please read it before you buy.
1. All sales are final. Except as listed in Section 4, payments for Ride My Town plans are non-refundable, including partially used periods. This covers the Monthly plan ($3.99/month), Yearly plan ($29/year), Household plan ($49/year), and Founders Lifetime plan ($199, one time).
2. Cancel anytime. Monthly, Yearly, and Household plans renew automatically at the then-current price until you cancel. You can cancel online at any time in Account → Subscription (or by contacting us through the Help page). Cancelling stops future charges. You keep access until the end of the period you already paid for, and you will not be charged again.
3. Renewal reminders. For Yearly and Household plans, we email you 15–45 days before each renewal with the renewal date, the price, and how to cancel.
4. When we do refund. We will refund, to the original payment method:
- (a) Duplicate charges or any charge in the wrong amount;
- (b) Unauthorized charges: charges you did not authorize (we may ask you to confirm details and will close the affected account);
- (c) a renewal charge we made without sending the renewal reminder required by law, if you ask to cancel;
- (d) Service not delivered: if a paid feature you bought never becomes available to you, or if Ride My Town permanently shuts down the consumer service. In that case we refund unused full months on Monthly/Yearly/Household plans, and for Founders Lifetime as stated in the Terms, or we give at least 30 days' notice and an export of your data, as the Terms describe;
- (e) Gift codes as described in Section 6;
- (f) any refund required by applicable law.
5. Founders Lifetime. Founders Lifetime is a one-time purchase limited to 250 people. It is non-refundable after purchase except under Section 4. If a Founders purchase is refunded under Section 4, the Founders slot returns to the pool. "Lifetime" means for as long as Ride My Town operates the consumer service (see Section 4(d)).
6. Gift codes. Gift codes never expire and have no fees. The purchaser of an unredeemed code is refunded if the service permanently shuts down, and under the billing-error exceptions in Section 4. Once redeemed, the code becomes a plan and follows this policy.
7. Referral rewards. Referral free months and similar rewards are promotional credits with no cash value and cannot be refunded. If the payment that earned a reward is refunded or charged back, we remove the reward.
8. Household plans. Refunds under Section 4 go to the paying account holder and end access for all members.
9. App Store purchases. If you bought through Apple (or Google), that store's refund process applies. Request refunds from the store. We cannot issue refunds for store purchases.
10. Contact us first. Contact us through the Help page with your account email and charge date. We reply within 2 business days. If you think a charge is wrong, please contact us before disputing it with your bank. We fix real errors quickly.